The ongoing situation with Covid 19 may cause shipments to New Zealand to be delayed. This is due to flight disruptions and added customs / quarantine checks.


When sending items to New Zealand, a completed NZCS218 form and a completed biosecurity declaration form are required by customs in order for yourbelongings to be cleared into the country. These forms are supplied via the portal or can be downloaded here:

All New Zealand customs forms must be signed by hand and the details must match passport. Your completed form should then be scanned (not photographed) and uploaded to your customer portal.

If you do not hold a New Zealand or Australian passport, you must provide a copy of your visa by uploading a copy of the sticker / stamp in your passport, or a copy of the email / online confirmation.

You may send items to a third party, but if you are not taking delivery of your items personally, you must be able to show that you are returning to New Zealand as possible after shipment to avoid duties and taxes. You’ll need to provide your returning flight details on the customs form and be aware that additional proof of this flight may be requested, so you may need to supply copies of your flight booking confirmation or boarding pass.


All consignments of personal effects (items that have been in your possession forat least six months) must be accompanied by a detailed inventory list. This must be a detailed, itemised list. New Zealand Customs will not accept general terms on inventory such as ‘household effects’ or ‘kitchen items’. All items need to be itemised in a comprehensive list so it is clear exactly what is being shipped.

New Zealand has a strict Biosecurity System, which means all imports are subject to quarantine checks. Most shipments entering New Zealand will not be stopped by customs, but they can hold any shipment at their discretion for further inspection or processing.

Aside from a list of prohibited items, see below, there are a number of items thatare more likely to be flagged for inspection. These include foodstuffs, alcohol andwooden products (such as items made from wicker or bamboo). Also anything that could have been used outdoors, and therefore come into contact with plants/ animals outside of New Zealand (ie. camping equipment, hiking gear, bikes, sporting equipment). Any such item must be thoroughly cleaned and declared prior to shipping. We’d strongly advise against packing any of the above items asdoing so could result in customs delays and additional charges for inspection.

It’s important to be aware that any stoppage at customs could cause significant delays to the delivery of your belongings.

Shipments held by New Zealand customs cannot be cleared by Baggage Hub. The New Zealand customs authority would require your shipment to be ‘self-cleared’ which means that you would need to visit one of New Zealand’s 14 customs authority offices to process a self-clearance request, which costs $46. Alternatively, a nominated third party, such as a shipping agent, can do it for you. Any such agent would liaise with you independently of Baggage Hub and they would charge an additional fee for handling customs paperwork and gainingcustoms clearance for your items.

In either case, additional delays and fees would apply so, again, we strongly advise against packing anything prohibited or restricted. We’d also suggest you send any shipments to New Zealand as early as possible and would always advise against sending any time-sensitive packages there.


At Baggage Hub, we supply a general list of Prohibited and Restricted items as standard, but there are specific rules and restrictions when sending items to NewZealand which it’s important to be aware of.

As mentioned above, we advise against sending outdoor sports / camping gear, and always ensure it’s clean if you do.

Please do not pack any foodstuffs. New Zealand has strict biosecurity laws and a lot of food items are banned (i.e. honey, popcorn, egg products, any plants or organic matter).

We also strongly advise against the sending of alcohol and medication. Any such items must be declared on the customs form and taxes and duties will apply. (In any case, alcohol can only be sent by sea as liquids are prohibited by air).

Items made from wood and animal hide (such as sheepskins, deerskins) must be declared and may be subject to additional inspection. Items made from bone or other animal products are entirely prohibited.

Please make sure you review the prohibited items document here [ prohibited-items.pdf ]. You will be required to digitally sign this list within the customer portal to confirm you understand what not to pack.

Useful Links:



Generally personal effects only, clothes, shoes, linen, books, documents, chinaware, toys, computers, monitors, and laptops. For further information on prohibited items please click here »

Not a problem, we supply our Move Packs throughout the UK and Europe and cardboard boxes plus tape to the majority of countries worldwide.

We don’t supply bubble wrap but this can easily be purchased online.

Our sea freight prices are based on volume and the number of items you are shipping. The transit time varies between 8 to 12 week will depend on your final destination. We only offer sea freight services from certain countries and to a limited number of countries.

Road freight would normally be used for transporting your possessions into Europe or throughout the USA. Our prices are based on the number of items being moved as well as the overall weight. The transit times varies between 7 - 14 days.

Our airfreight service is quick plus affordable and takes between 7 - 14 days depending where in the world you are going. All airfreight prices are based on actual or volume weight whichever is the greater.

Yes you can, hard cases are ideal, but not essential.

When booking with Baggage Hub, we will take a deposit to cover the costs of packing materials and delivery plus collection. Once your shipment has been collected and returned to our warehouse you will receive a final invoice which will be sent you in an email. Payments are made securely via Stripe using either your credit or debit card. If you would like to discuss alternative payment options please feel free to contact our customer service team.

Yes, once your shipment has been collected and it is received into our warehouse you will be able to log into the customer portal or download the mobile tracking app. It’s simple to use and will provide you with all your relevant shipping information.

We offer shipping protection, and is calculated based on the value of your goods. You have an option to purchase shipping protection on check out and will be added on to your final invoice. Please note if you decide not to take out shipping protection your goods will not be insured and in the unlikely event your goods are damaged or lost you will not be able to make a claim. Further information on our standard liability can be found by clicking our terms and conditions.

We offer a professional packing service that is carried out by our team of experts.This is ideal for those customers who are very busy and need assistance with packing fragile and high valued items.

Our standard service is based on Monday to Friday 0800 to 1800. We offer timed collections and deliveries, this option is available on check out.

We strive in providing our customers with the best possible service, however you need to be aware of the legal stuff and your responsibilities which is highlighted in our terms and condition. We must draw your attention to our what’s excluded from our quotations: Customs and quarantine inspection fees, and fumigation charges are normally charged at destination. These fees do differ from country to country and will need to be paid prior to delivery.

Custom duties and taxes are excluded from our prices, these such fees are only charged on items that are declared to be unused or owned for less than 12 months (Subject to local regulations). Duties and taxes can also apply if the owner of the goods fails to be in the country of destination when the goods arrive. If you have any questions please email our customer care team who will be delighted to help.

Should our driver fail to turn up, please contact our customer care team. We aim to response as quickly as possible and in most cases will respond within an hour during working hours. Please remember you must be in to take delivery or collection

If your order has already been processed and packing materials have been despatched, you may lose your deposit. We strongly recommend should you need to cancel, you send an email to customer care at least 48 hours prior to your booked delivery or collection.


Please click the links below for important information about the country you are shipping to:




New Zealand

South Africa

United States

United Arab Emirates





Hong Kong

Track your shipment online
and on the mobile app


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To use mobile app tracking you need to register your customer account.

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