The ongoing situation with Covid 19 may cause shipments to New Zealand to be delayed. This is due to flight disruptions and added customs / quarantine checks.


When sending items to New Zealand, a completed NZCS218 form and a completed biosecurity declaration form are required by customs in order for yourbelongings to be cleared into the country. These forms are supplied via the portal or can be downloaded here:

All New Zealand customs forms must be signed by hand and the details must match passport. Your completed form should then be scanned (not photographed) and uploaded to your customer portal.

If you do not hold a New Zealand or Australian passport, you must provide a copy of your visa by uploading a copy of the sticker / stamp in your passport, or a copy of the email / online confirmation.

You may send items to a third party, but if you are not taking delivery of your items personally, you must be able to show that you are returning to New Zealand as possible after shipment to avoid duties and taxes. You’ll need to provide your returning flight details on the customs form and be aware that additional proof of this flight may be requested, so you may need to supply copies of your flight booking confirmation or boarding pass.


All consignments of personal effects (items that have been in your possession forat least six months) must be accompanied by a detailed inventory list. This must be a detailed, itemised list. New Zealand Customs will not accept general terms on inventory such as ‘household effects’ or ‘kitchen items’. All items need to be itemised in a comprehensive list so it is clear exactly what is being shipped.

New Zealand has a strict Biosecurity System, which means all imports are subject to quarantine checks. Most shipments entering New Zealand will not be stopped by customs, but they can hold any shipment at their discretion for further inspection or processing.

Aside from a list of prohibited items, see below, there are a number of items thatare more likely to be flagged for inspection. These include foodstuffs, alcohol andwooden products (such as items made from wicker or bamboo). Also anything that could have been used outdoors, and therefore come into contact with plants/ animals outside of New Zealand (ie. camping equipment, hiking gear, bikes, sporting equipment). Any such item must be thoroughly cleaned and declared prior to shipping. We’d strongly advise against packing any of the above items asdoing so could result in customs delays and additional charges for inspection.

It’s important to be aware that any stoppage at customs could cause significant delays to the delivery of your belongings.

Shipments held by New Zealand customs cannot be cleared by Baggage Hub. The New Zealand customs authority would require your shipment to be ‘self-cleared’ which means that you would need to visit one of New Zealand’s 14 customs authority offices to process a self-clearance request, which costs $46. Alternatively, a nominated third party, such as a shipping agent, can do it for you. Any such agent would liaise with you independently of Baggage Hub and they would charge an additional fee for handling customs paperwork and gainingcustoms clearance for your items.

In either case, additional delays and fees would apply so, again, we strongly advise against packing anything prohibited or restricted. We’d also suggest you send any shipments to New Zealand as early as possible and would always advise against sending any time-sensitive packages there.


At Baggage Hub, we supply a general list of Prohibited and Restricted items as standard, but there are specific rules and restrictions when sending items to NewZealand which it’s important to be aware of.

As mentioned above, we advise against sending outdoor sports / camping gear, and always ensure it’s clean if you do.

Please do not pack any foodstuffs. New Zealand has strict biosecurity laws and a lot of food items are banned (i.e. honey, popcorn, egg products, any plants or organic matter).

We also strongly advise against the sending of alcohol and medication. Any such items must be declared on the customs form and taxes and duties will apply. (In any case, alcohol can only be sent by sea as liquids are prohibited by air).

Items made from wood and animal hide (such as sheepskins, deerskins) must be declared and may be subject to additional inspection. Items made from bone or other animal products are entirely prohibited.

Please make sure you review the prohibited items document here [ Restricted Items ]. You will be required to digitally sign this list within the customer portal to confirm you understand what not to pack.

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Europe/EU - Switzerland - Australia - New Zealand - South Africa - United States - United Arab Emirates - Canada - Russia - Japan - China - Hong Kong

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