The ongoing situation with Covid 19 may cause shipments to Japan to be delayed. This is due to flight disruptions and added customs / quarantine checks.


You will be required to fill out a baggage declaration (5360) form. This needs to be stamped at the airport upon arrival in order to clear your shipment through customs - www.customs.go.jp/kaisei/youshiki/form_C/C5360-B.pdf

To be eligible for duty free shipment, you must be in the country when your belongings arrive. You will need to provide us with a copy of your passport details before we ship your items, and must also supply a copy of the entry stamp you receive to prove you have entered the country. You will also need to complete additional customs paperwork on arrival (see below) and all of these items must be uploaded to your customer portal.

We therefore advise you coordinate your travel and shipping plans so that you arrive at around the same time as your shipment. Any missing documentation will cause delays and incur storage fees. Either way, your shipment must arrive to Japan within six months of your arrival.


On your way into the country, you will need to complete TWO additional baggagedeclaration forms (these should be available on your flight or at the airport). Upon arrival in Japan, you will present these documents to customs in person and one of them will be returned to you, stamped and sealed by customs.

For door-to-door shipments, our courier partners will require that form, plus your passport and entry stamp, to get your items cleared through customs. For door-to-airport shipments, you will need to present all of those documents yourself. If you fail to complete this arrival document, or if you misplace / forget it, your items will not be released by Japanese customs and your shipment will begin to incur storage fees while missing paperwork is obtained.

All shipments of personal effects (items you’ve owned for more than 6 months) must be accompanied by a detailed inventory list. This must be a detailed, itemised list. Japanese customs authorities will not accept general terms on inventory such as ‘household effects’ or ‘kitchen items’. All items need to be itemised in a comprehensive list so it is clear exactly what is being shipped.

Only shipments with a declared value of under 200,000JPY (£1200, 1500€, $1600USD) are eligible for duty relief. Shipments with a declared value higher than 200,000JPY are treated as standard imports, which require formal clearance arranged directly between the you and Japanese customs authorities.


At Baggage Hub, we supply a general list of Prohibited and Restricted items as standard, but there are specific rules and restrictions when sending items to Japan, which it’s important to be aware of.

Perishables are strictly prohibited but we advise against sending any food. Japanese customs are strict when it comes to food so this will cause your shipment to be inspected, for which there will be an additional fee to pay.

Furs, seeds, plants, untreated cotton, as well as soil and grain samples are all prohibited into Japan.

In addition, any military equipment is also prohibited as well as firearms, including toy guns or decommissioned weapons.

Please make sure you review the prohibited items document here [ prohibited-items.pdf ]. You willbe required to digitally sign this list within the customer portal to confirm you understand what not to pack.


Generally personal effects only, clothes, shoes, linen, books, documents, chinaware, toys, computers, monitors, and laptops. For further information on prohibited items please click here »

Not a problem, we supply our Move Packs throughout the UK and Europe and cardboard boxes plus tape to the majority of countries worldwide.

We don’t supply bubble wrap but this can easily be purchased online.

Our sea freight prices are based on volume and the number of items you are shipping. The transit time varies between 8 to 12 week will depend on your final destination. We only offer sea freight services from certain countries and to a limited number of countries.

Road freight would normally be used for transporting your possessions into Europe or throughout the USA. Our prices are based on the number of items being moved as well as the overall weight. The transit times varies between 7 - 14 days.

Our airfreight service is quick plus affordable and takes between 7 - 14 days depending where in the world you are going. All airfreight prices are based on actual or volume weight whichever is the greater.

Yes you can, hard cases are ideal, but not essential.

When booking with Baggage Hub, we will take a deposit to cover the costs of packing materials and delivery plus collection. Once your shipment has been collected and returned to our warehouse you will receive a final invoice which will be sent you in an email. Payments are made securely via Stripe using either your credit or debit card. If you would like to discuss alternative payment options please feel free to contact our customer service team.

Yes, once your shipment has been collected and it is received into our warehouse you will be able to log into the customer portal or download the mobile tracking app. It’s simple to use and will provide you with all your relevant shipping information.

We offer shipping protection, and is calculated based on the value of your goods. You have an option to purchase shipping protection on check out and will be added on to your final invoice. Please note if you decide not to take out shipping protection your goods will not be insured and in the unlikely event your goods are damaged or lost you will not be able to make a claim. Further information on our standard liability can be found by clicking our terms and conditions.

We offer a professional packing service that is carried out by our team of experts.This is ideal for those customers who are very busy and need assistance with packing fragile and high valued items.

Our standard service is based on Monday to Friday 0800 to 1800. We offer timed collections and deliveries, this option is available on check out.

We strive in providing our customers with the best possible service, however you need to be aware of the legal stuff and your responsibilities which is highlighted in our terms and condition. We must draw your attention to our what’s excluded from our quotations: Customs and quarantine inspection fees, and fumigation charges are normally charged at destination. These fees do differ from country to country and will need to be paid prior to delivery.

Custom duties and taxes are excluded from our prices, these such fees are only charged on items that are declared to be unused or owned for less than 12 months (Subject to local regulations). Duties and taxes can also apply if the owner of the goods fails to be in the country of destination when the goods arrive. If you have any questions please email our customer care team who will be delighted to help.

Should our driver fail to turn up, please contact our customer care team. We aim to response as quickly as possible and in most cases will respond within an hour during working hours. Please remember you must be in to take delivery or collection

If your order has already been processed and packing materials have been despatched, you may lose your deposit. We strongly recommend should you need to cancel, you send an email to customer care at least 48 hours prior to your booked delivery or collection.


Please click the links below for important information about the country you are shipping to:




New Zealand

South Africa

United States

United Arab Emirates





Hong Kong

Track your shipment online
and on the mobile app


Get it on Google Play Available on the App Store

To use mobile app tracking you need to register your customer account.

Tracking AppTracking App