CHINA

The ongoing situation with Covid 19 may cause shipments to China to be delayed. This is due to flight disruptions and added customs / quarantine checks.

IMPORTANT

You must be in the country to be eligible for duty free clearance and to receive your shipment. You must also be the named receiver (no third parties) and the delivery address cannot be a business or a hotel.

You will need to upload a copy of your passport and your residence / work visa toyour customer portal before your shipment is collected. Then, upon arrival, you’ll need to upload a copy of the entry stamp in your passport, confirming your entryinto China.

Upon arrival, you will also need to pre-declare your shipment and obtain a stamped baggage declaration form directly from customs at your airport of entry. This should be available in the red ‘goods to declare’ line at customs. Yourstamped baggage declaration form is required for customs clearance so it will also need to be uploaded to the customer portal if you’ve booked a door-to-door service. Or if you are clearing your goods yourself, you’ll need to have it with youalong with all the other previously mentioned documentation.

With the baggage declaration form and entry stamp both essential in getting your shipment cleared through customs, we’d advise you arrange for your shipment to arrive in China around the same time as you do. If your shipment arrives before you, your items will go into storage will go into storage until missing paperwork is obtained, which may incur additional storage fees that are not included in your invoice or covered by Baggage Hub.

You may only import personal effects to China within six months of your entry into the country, as confirmed by the date on your entry stamp and / or visa.

Please note that higher taxes will apply if your work permit is for less than one full year.

CUSTOMS INFORMATION

All shipments of personal effects (items you’ve owned for more than 6 months) must be accompanied by a detailed inventory list. This must be a detailed, itemised list. Chinese customs authorities will not accept general terms on inventory such as ‘household effects’ or ‘kitchen items’. All items need to be itemised in a comprehensive list so it is clear exactly what is being shipped.

In China, a shipment is only deemed to be classed as Personal Effects if it is unaccompanied baggage with a value below CNY1,000 (c. £115 GBP / $153 USD). There is an exception to this rule if your shipment contains only one item in total. In that case, the item can still be cleared as personal effects, even if the value is over CNY 1,000 (USD 153). However, it’s important to note that customs reserve the right to approve the importation of the item or decline it and return it to its origin.

Chinese customs will therefore also request values to be included in the inventory.

You are required by law to accept and comply with all China’s customs requirements upon entry into the country. We’d therefore advise that you visit China’s official customs website to familiarise yourself with any additional requirements, processes or fees that may apply to your booking.

PROHIBITED ITEMS - CHINA

At Baggage Hub, we supply a general list of Prohibited and Restricted items as standard, but there are specific rules and restrictions when sending items to China, which it’s important to be aware of.

Lithium batteries are strictly prohibited, which means things like laptop computers, smartphones, tablets, wireless headphones or speakers and any rechargeable battery packs must not be packed.

Animal Skins and furs are strictly prohibited, as are any biological substances. Jewellery, antiques, precious metals and stones are also not allowed.

Gambling is not allowed in China, which means that any gambling related items must not be brought into the country. This includes playing cards.

And for security reasons, military equipment and any radar devices or transmitters / receivers are also not permitted. This includes fax machines.

We’d also strongly advise against sending any alcohol. Duty will always apply and each city has its own regulations surrounding the import of alcohol, which means the duties can be high.

You should also avoid sending large numbers of books, DVDs and other such media. You are limited to no more than 50 books (of which only 10 will be duty free) and no more than 100 DVDs (of which, only 20 are duty free).

While perishables are strictly prohibited, China also has strict policies on importing other foodstuffs, toiletries and health products so we also advise against sending those to avoid inspection fees and delays.

Finally, larger items of furniture cannot be sent as personal effects, while any office equipment requires an import permit and will be inspected by customs to have duties applied.

Please make sure you review the prohibited items document here [ prohibited-items.pdf ]. You will be required to digitally sign this list within the customer portal to confirm you understand what not to pack.

BAGGAGE HELP CENTRE

Generally personal effects only, clothes, shoes, linen, books, documents, chinaware, toys, computers, monitors, and laptops. For further information on prohibited items please click here »

Not a problem, we supply our Move Packs throughout the UK and Europe and cardboard boxes plus tape to the majority of countries worldwide.

We don’t supply bubble wrap but this can easily be purchased online.

Our sea freight prices are based on volume and the number of items you are shipping. The transit time varies between 8 to 12 week will depend on your final destination. We only offer sea freight services from certain countries and to a limited number of countries.

Road freight would normally be used for transporting your possessions into Europe or throughout the USA. Our prices are based on the number of items being moved as well as the overall weight. The transit times varies between 7 - 14 days.

Our airfreight service is quick plus affordable and takes between 7 - 14 days depending where in the world you are going. All airfreight prices are based on actual or volume weight whichever is the greater.

Yes you can, hard cases are ideal, but not essential.

When booking with Baggage Hub, we will take a deposit to cover the costs of packing materials and delivery plus collection. Once your shipment has been collected and returned to our warehouse you will receive a final invoice which will be sent you in an email. Payments are made securely via Stripe using either your credit or debit card. If you would like to discuss alternative payment options please feel free to contact our customer service team.

Yes, once your shipment has been collected and it is received into our warehouse you will be able to log into the customer portal or download the mobile tracking app. It’s simple to use and will provide you with all your relevant shipping information.

We offer shipping protection, and is calculated based on the value of your goods. You have an option to purchase shipping protection on check out and will be added on to your final invoice. Please note if you decide not to take out shipping protection your goods will not be insured and in the unlikely event your goods are damaged or lost you will not be able to make a claim. Further information on our standard liability can be found by clicking our terms and conditions.

We offer a professional packing service that is carried out by our team of experts.This is ideal for those customers who are very busy and need assistance with packing fragile and high valued items.

Our standard service is based on Monday to Friday 0800 to 1800. We offer timed collections and deliveries, this option is available on check out.

We strive in providing our customers with the best possible service, however you need to be aware of the legal stuff and your responsibilities which is highlighted in our terms and condition. We must draw your attention to our what’s excluded from our quotations: Customs and quarantine inspection fees, and fumigation charges are normally charged at destination. These fees do differ from country to country and will need to be paid prior to delivery.

Custom duties and taxes are excluded from our prices, these such fees are only charged on items that are declared to be unused or owned for less than 12 months (Subject to local regulations). Duties and taxes can also apply if the owner of the goods fails to be in the country of destination when the goods arrive. If you have any questions please email our customer care team who will be delighted to help.

Should our driver fail to turn up, please contact our customer care team. We aim to response as quickly as possible and in most cases will respond within an hour during working hours. Please remember you must be in to take delivery or collection

If your order has already been processed and packing materials have been despatched, you may loose your deposit. We strongly recommend should you need to cancel, you send an email to customer care at least 48 hours prior to your booked delivery or collection.


COUNTRY INFORMATION AND CUSTOMS DETAILS

Please click the links below for important information about the country you are shipping to:

Europe/EU

Switzerland

Australia

New Zealand

South Africa

United States

United Arab Emirates

Canada

Russia

Japan

China

Hong Kong

Track your shipment online
and on the mobile app

GET NOTIFICATIONS WHEN YOUR SHIPMENT STATUS IS UPDATED

Get it on Google Play Available on the App Store

To use mobile app tracking you need to register your customer account.

Tracking AppTracking App