CANADA

The ongoing situation with Covid 19 may cause shipments to Canada to be delayed. This is due to flight disruptions, airport closures and added customs / quarantine checks

IMPORTANT

You (i.e. The person that is booking the shipment) must be in Canada beforeyour shipment arrives. You must not consign your belongings to a third party. It is very important to coordinate the date of your shipment with your travel plans to Canada, and we recommend you try and book your shipment to arrive at a similar time to you.

You must upload a copy of your passport details page to your customer portal. For non-Canadian Passport holders, you will also be required to supply a copy of your ID card or work / residence permit or visa. A work permit letter is acceptable, as you will receive your ID card upon entry into Canada. Uploads should be images or scans of the original documents.

We also require a copy of your entry stamp upon arrival into Canada. This is to confirm your presence in the country so unfortunately email confirmations of permits / visas issued prior to entry are not acceptable.

CUSTOMS INFORMATION

All shipments of personal items must be accompanied by a detailed inventory list. This must be a detailed, itemised list. The Canadian Border Services Agency (CBSA) will not accept general terms on inventory such as ‘household effects’ or ‘kitchen items’. All items need to be itemised in a comprehensive list so it is clearexactly what is being shipped.

Upon arrival into Canada, you will need to complete a form declaring ‘goods to follow’.

www.cbsa-asfc.gc.ca/publications/forms-formulaires/bsf186-eng.pdf

This is a pre-declaration that you have items being shipped out to you and you will get this stamped at the airport. A copy of this stamped form should be uploaded to the customer portal as it may be required for customs clearance when your shipment arrives in Canada.

Different parts of Canada operate different guidelines and requirements for customs clearance. Please refer to the CBSA website [ www.cbsa-asfc.gc.ca ] to clarify which of the below scenarios applies to your shipment.

Some destinations within Canada will require a ‘letter of explanation’ to inform the CBSA of your reason for shipping items into Canada. In some destinations this is enough to allow customs clearance to be granted and for your shipment tobe released for delivery to its final destination.

Other destinations will require self-clearance, whereby you must go in person to a local CBSA location.

For door-to-door shipments, our courier partner will inform you if you need to visit a local CBSA location for formal clearance. They will only be able to complete delivery once shipment has cleared so please ensure a CBSA location isaccessible to you before placing an order here [ www.cbsa-asfc.gc.ca/do-rb/services/lvs-efv-eng.html ]

It’s essential to bring a copy of your inventory as well as all passport and visa documentation with you when visiting a CBSA location to clear your shipment.

PROHIBITED ITEMS – CANADA

At Baggage Hub, we supply a general list of Prohibited and Restricted items as standard, but there are specific rules and restrictions when sending items to Canada which it’s important to be aware of.

Alcohol is prohibited via air but permissible by sea freight. However, we strongly recommend that you do not send alcohol at all as each region has different laws around the import of alcoholic substances – in some areas it is entirely prohibitedand elsewhere it will lead to additional paperwork, taxes and duties.

Canada’s list of restricted/prohibited items includes food and plants, used or second-hand mattresses, baby walkers as well as some other baby items that are also regulated. We therefore advise against sending any of these items.

The Canadian Government also has a policy for random drug checks, so we advise against any prescription drugs or medications being packed. If found, this may result in extra charges, similar to a quarantine inspection fees, which are payable at the destination.

Please make sure you review the prohibited items document here [ prohibited-items.pdf ]. You willbe required to digitally sign this list within the customer portal to confirm you understand what not to pack.

Useful Links:

www.cbsa-asfc.gc.ca/travel-voyage/mrc-drc-eng.html

nexus.gc.ca/travel-voyage/declare-eng.html#_s19j

www.canada.ca/en/health-canada/services/consumer-product-safety/reports-publications/consumer-education/bringing-consumer-products-canada.htm

BAGGAGE HELP CENTRE

Generally personal effects only, clothes, shoes, linen, books, documents, chinaware, toys, computers, monitors, and laptops. For further information on prohibited items please click here »

Not a problem, we supply our Move Packs throughout the UK and Europe and cardboard boxes plus tape to the majority of countries worldwide.

We don’t supply bubble wrap but this can easily be purchased online.

Our sea freight prices are based on volume and the number of items you are shipping. The transit time varies between 8 to 12 week will depend on your final destination. We only offer sea freight services from certain countries and to a limited number of countries.

Road freight would normally be used for transporting your possessions into Europe or throughout the USA. Our prices are based on the number of items being moved as well as the overall weight. The transit times varies between 7 - 14 days.

Our airfreight service is quick plus affordable and takes between 7 - 14 days depending where in the world you are going. All airfreight prices are based on actual or volume weight whichever is the greater.

Yes you can, hard cases are ideal, but not essential.

When booking with Baggage Hub, we will take a deposit to cover the costs of packing materials and delivery plus collection. Once your shipment has been collected and returned to our warehouse you will receive a final invoice which will be sent you in an email. Payments are made securely via Stripe using either your credit or debit card. If you would like to discuss alternative payment options please feel free to contact our customer service team.

Yes, once your shipment has been collected and it is received into our warehouse you will be able to log into the customer portal or download the mobile tracking app. It’s simple to use and will provide you with all your relevant shipping information.

We offer shipping protection, and is calculated based on the value of your goods. You have an option to purchase shipping protection on check out and will be added on to your final invoice. Please note if you decide not to take out shipping protection your goods will not be insured and in the unlikely event your goods are damaged or lost you will not be able to make a claim. Further information on our standard liability can be found by clicking our terms and conditions.

We offer a professional packing service that is carried out by our team of experts.This is ideal for those customers who are very busy and need assistance with packing fragile and high valued items.

Our standard service is based on Monday to Friday 0800 to 1800. We offer timed collections and deliveries, this option is available on check out.

We strive in providing our customers with the best possible service, however you need to be aware of the legal stuff and your responsibilities which is highlighted in our terms and condition. We must draw your attention to our what’s excluded from our quotations: Customs and quarantine inspection fees, and fumigation charges are normally charged at destination. These fees do differ from country to country and will need to be paid prior to delivery.

Custom duties and taxes are excluded from our prices, these such fees are only charged on items that are declared to be unused or owned for less than 12 months (Subject to local regulations). Duties and taxes can also apply if the owner of the goods fails to be in the country of destination when the goods arrive. If you have any questions please email our customer care team who will be delighted to help.

Should our driver fail to turn up, please contact our customer care team. We aim to response as quickly as possible and in most cases will respond within an hour during working hours. Please remember you must be in to take delivery or collection

If your order has already been processed and packing materials have been despatched, you may loose your deposit. We strongly recommend should you need to cancel, you send an email to customer care at least 48 hours prior to your booked delivery or collection.


COUNTRY INFORMATION AND CUSTOMS DETAILS

Please click the links below for important information about the country you are shipping to:

Europe/EU

Switzerland

Australia

New Zealand

South Africa

United States

United Arab Emirates

Canada

Russia

Japan

China

Hong Kong

Track your shipment online
and on the mobile app

GET NOTIFICATIONS WHEN YOUR SHIPMENT STATUS IS UPDATED

Get it on Google Play Available on the App Store

To use mobile app tracking you need to register your customer account.

Tracking AppTracking App