AUSTRALIA

The ongoing situation with Covid 19 may cause shipments to Australia to be delayed. This is due to flight disruptions and added customs / quarantine checks.

IMPORTANT

When sending items to Australia, you will be required to complete a B534 form inorder for your belongings to be cleared into the country - www.abf.gov.au/form-listing/forms/B534e.pdf

This can be filled out and submitted via the customer portal. Please ensure you provide a scan or PDF rather than a photo, as this may not be accepted. Please also be aware that all four pages of the form must carry your signature and the date.

Australian customs will also require a copy of your passport, which you can upload to your customer portal. If you do not hold an Australian or New Zealand passport, you must also provide a copy of your visa, which will usually be a sticker/stamp in your passport, though you can enter your details and download a copy of your visa from: www.border.gov.au/vevo

You may send your items to a third party (such as a friend, a customs broker, or a freight forwarder), but you must also be able to show that you will be returningto Australia within six months of the delivery date. You’re therefore required to provide return flight details on your customs form.

If you are NOT a citizen returning to Australia, or if you are NOT relocating / moving to Australia you may be charged duties and taxes by Australian customs.

AUSTRALIAN CUSTOMS INFORMATION

Australia’s Department of Agriculture has implemented a strict Biosecurity System, which means all imports are subject to quarantine checks. Not all shipments will be affected, but none are exempt so it’s important to be aware that this can cause further delays to the delivery of your belongings.

Aside from a list of prohibited items, see below, there are a number of items thatare more likely to be flagged for inspection. These include foodstuffs, alcohol andwooden products (such as items made from wicker or bamboo). We’d strongly advise against packing such items as this could result in customs delays and additional charges for inspection.

Australian customs may also flag up anything that could have been used outdoors, which may have come into contact with plants / animals outside of Australia (ie. camping equipment, hiking gear, bikes, sporting equipment). Any such item must be thoroughly cleaned and declared prior to shipping.

All consignments of personal effects (items that have been in your possession forat least six months) must also be accompanied by a detailed inventory list. This must be a detailed, itemised list. Australian Customs will not accept general terms on inventory such as ‘household effects’ or ‘kitchen items’. All items need to be itemised in a comprehensive list so it is clear exactly what is being shipped.

All sea freight shipments are subject to a quarantine inspection fee. This fee is applied to the whole container and then divided between consignments on a pro rata basis according to their volume. The fee will be payable directly to destination agents and is usually between $50-$250 AUD.

PROHIBITED ITEMS – AUSTRALIA

At Baggage Hub, we supply a general list of Prohibited and Restricted items as standard, but there are specific rules and restrictions when sending items to Australia which it’s important to be aware of.

Australian air cargo regulations prohibits the sending of batteries, or any device which contains a battery. This goes for any type of battery, whether it’s loose or within devices such as laptop computers, smartphones or tablets. Rechargeable battery packs must also not be sent.

We also advise against sending any food or medication to Australia, particularly prescription medication, which requires pre-approval from the Australian government to import.

We also strongly advise against the sending of alcohol or tobacco as this will be taxed. Any such items must be declared on the AQIS customs form and some agents will request a separate inventory for alcohol and / or tobacco (alcohol canonly be sent by sea – all liquids are prohibited by air).

Please make sure you review the prohibited items document here [ prohibited-items.pdf ]. You willbe required to digitally sign this list within the customer portal to confirm you understand what not to pack.

Useful Links:

www.abf.gov.au/entering-and-leaving-australia/moving-to-australia/upe

www.homeaffairs.gov.au/Busi/cargo-support-trade-and-goods/importing-goods/sending-unaccompanied-personal-belongings

BAGGAGE HELP CENTRE

Generally personal effects only, clothes, shoes, linen, books, documents, chinaware, toys, computers, monitors, and laptops. For further information on prohibited items please click here »

Not a problem, we supply our Move Packs throughout the UK and Europe and cardboard boxes plus tape to the majority of countries worldwide.

We don’t supply bubble wrap but this can easily be purchased online.

Our sea freight prices are based on volume and the number of items you are shipping. The transit time varies between 8 to 12 week will depend on your final destination. We only offer sea freight services from certain countries and to a limited number of countries.

Road freight would normally be used for transporting your possessions into Europe or throughout the USA. Our prices are based on the number of items being moved as well as the overall weight. The transit times varies between 7 - 14 days.

Our airfreight service is quick plus affordable and takes between 7 - 14 days depending where in the world you are going. All airfreight prices are based on actual or volume weight whichever is the greater.

Yes you can, hard cases are ideal, but not essential.

When booking with Baggage Hub, we will take a deposit to cover the costs of packing materials and delivery plus collection. Once your shipment has been collected and returned to our warehouse you will receive a final invoice which will be sent you in an email. Payments are made securely via Stripe using either your credit or debit card. If you would like to discuss alternative payment options please feel free to contact our customer service team.

Yes, once your shipment has been collected and it is received into our warehouse you will be able to log into the customer portal or download the mobile tracking app. It’s simple to use and will provide you with all your relevant shipping information.

We offer shipping protection, and is calculated based on the value of your goods. You have an option to purchase shipping protection on check out and will be added on to your final invoice. Please note if you decide not to take out shipping protection your goods will not be insured and in the unlikely event your goods are damaged or lost you will not be able to make a claim. Further information on our standard liability can be found by clicking our terms and conditions.

We offer a professional packing service that is carried out by our team of experts.This is ideal for those customers who are very busy and need assistance with packing fragile and high valued items.

Our standard service is based on Monday to Friday 0800 to 1800. We offer timed collections and deliveries, this option is available on check out.

We strive in providing our customers with the best possible service, however you need to be aware of the legal stuff and your responsibilities which is highlighted in our terms and condition. We must draw your attention to our what’s excluded from our quotations: Customs and quarantine inspection fees, and fumigation charges are normally charged at destination. These fees do differ from country to country and will need to be paid prior to delivery.

Custom duties and taxes are excluded from our prices, these such fees are only charged on items that are declared to be unused or owned for less than 12 months (Subject to local regulations). Duties and taxes can also apply if the owner of the goods fails to be in the country of destination when the goods arrive. If you have any questions please email our customer care team who will be delighted to help.

Should our driver fail to turn up, please contact our customer care team. We aim to response as quickly as possible and in most cases will respond within an hour during working hours. Please remember you must be in to take delivery or collection

If your order has already been processed and packing materials have been despatched, you may loose your deposit. We strongly recommend should you need to cancel, you send an email to customer care at least 48 hours prior to your booked delivery or collection.


COUNTRY INFORMATION AND CUSTOMS DETAILS

Please click the links below for important information about the country you are shipping to:

Europe/EU

Switzerland

Australia

New Zealand

South Africa

United States

United Arab Emirates

Canada

Russia

Japan

China

Hong Kong

Track your shipment online
and on the mobile app

GET NOTIFICATIONS WHEN YOUR SHIPMENT STATUS IS UPDATED

Get it on Google Play Available on the App Store

To use mobile app tracking you need to register your customer account.

Tracking AppTracking App