Baggage Help Centre

What can I pack?

Generally personal effects only, clothes, shoes, linen, books, documents, chinaware, toys, computers, monitors, and laptops. For further information on prohibited items please click here »

What if I don’t have any boxes or packing material?

Not a problem, we supply cardboard boxes, and tape, as well as bubble wrap.

Protecting our environment is very important to Baggage Hub, that’s why we only use recyclable and environmentally friendly packing material.

Which service should I choose?

We offer three types of services depending where in the world you are travelling to.

Our sea freight prices are based on volume and the number of items you are shipping. The transit time varies between 8 to 12 week will depend on your final destination.

Road freight would normally be used for transporting your possessions into Europe. Our prices are based on the number of items being moved as well as the overall weight. The transit times varies between 4 to 10 days.

Our airfreight service is quick and affordable and takes between 7 to 10 days depending where in the world you are going. All airfreight prices are based on actual or volume weight whichever is the greater.

Can I use my own suitcases?

Yes you can, hard cases are ideal, but not essential.

Can you offer a collection service?

Yes we cover the whole of the UK Monday to Friday, and offer a Saturday collection service in London and the home counties.

Do you offer a Door to Door service?

We offer door to door services however there are some destinations in the world where a door to door service is not available. For any questions regarding our services please email our customer care team who are waiting to help you at customer.care@baggagehub.com

When do I pay?

When booking with Baggage Hub, we will take a deposit to cover the costs of delivery and packing materials. Once your shipment has been collected and returned to our warehouse you will receive a final invoice which will be sent you in an email. Payments are made securely via Sage pay using either your credit or debit card.  If you would like to discuss alternative payment options please feel free to contact our customer service team.

Can I track my shipment?

Yes, once your shipment has been collected and payment has been received in full, we will send you a separate email, which will include your shipment tracking details. It’s simple to use and will provide you with all your relevant shipping information.

What about insurance?

We offer shipping protection, and is calculated based on the value of your goods. You have an option to purchase shipping protection on check out and will be added on to your final invoice. Please note if you decide not to take out shipping protection your goods will not be insured and in the unlikely event your goods are damaged or lost you will not be able to make a claim. Further information on our standard liability can be found by clicking our terms and conditions.

Do you offer a packing service?

We offer a professional packing service that is carried out by our team of experts.This is ideal for those customers who are very busy and need assistance with packing fragile and high valued items.

What time will you deliver my packing boxes and material

Our standard service is based on Monday to Friday 0800 to 1800. We offer timed collections and deliveries, this option is available on check out.

What are the hidden costs?

We strive in providing our customers with the best possible service, however you need to be aware of the legal stuff and your responsibilities which is highlighted in our terms and condition. We must draw your attention to our what’s excluded from our quotations: Customs and quarantine inspection fees, and fumigation charges are normally charged at destination.  These fees do differ from country to country and will need to be paid prior to delivery.

Do I have to pay custom duties and taxes?

Custom duties and taxes are excluded from our prices, these such fees are only charged on items that are declared to be unused or owned for less than 12 months (Subject to local regulations). Duties and taxes can also apply if the owner of the goods  fails to be in the country of destination when the goods arrive. If you have any questions please email our customer care team who will be delighted to help customer.care@baggagehub.com

What happens if I have booked a delivery or collection and your driver does not up?

Should our driver fail to turn up, please email noshow@baggagehub.com, making sure you include your booking ref number, name and contact telephone number. We aim to response as quickly as possible and in most cases will respond within an hour during working hours. Please remember you must be in to take delivery or collection.

What if I need to go out and I have a delivery or collection booked?

We understand things come up unexpectedly and you may need to postpone your delivery or collection. If this happens you must send us an email immediately to customer.care@baggagehub.com , quoting your booking reference and contact telephone number. If our driver has already been despatched, we do reserve the right to charge you cancellation fee.

If I book a delivery or collection and I need to cancel my booking what happens to my deposit?

If your order has already been processed and packing materials have been  despatched, you may loose your deposit. We strongly recommend should you need to cancel, you send an email to ineedtocancel@baggagehub.com, 48 hours prior to your booked delivery or collection.

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